FAQ

Q1: Are you manufacturer?

A: We are professional manufacturer group in China with more than 20 years export experience. We also have import and export trade license to do international business.

Q2What certificates do you have?

A: ISO9001 Certificate.

Mill Test Certificate.

Export Certificate.

Country of origin Certificate.

Q3I am a new buyer, what is the business steps pls?

A: Normally the business steps are below:

Inquiry–>Quotation–>Negotiation–>Idea order detail–>We issue Proforma Invoice–> Customer send deposit payment–>We arrange production–>Balance payment–>Shipment–>We issue documents for your Customs clearance

Q4: What is the MOQ?What is max loading weight for 20ft/40ft Container?

A: Normally MOQ is 500KG each size. Max loading weight is around 20-25 MT.

Q5Do you have sizes list? What is your production size range?

A: We have full sizes range and we can produce almost full sizes and length.

Q6What is the delivery time? Do you have stock?

A: Hydraulic cylinder delivery time: 30/40/50 days according to drawing details.

Hydraulic cylinder tube delivery time: 10/20/30 days.

Hydraulic cylinder rods delivery time: 10/20/30 days.

We have stocks for some sizes, pls check with us for details.

Q7What are main factors that effect your price?

A: Price is effected by main factors below:

1) Order quantity: the bigger quantity, the better price.

2) Raw steel price: if raw materials price is stable, our price is stable.

3) USD/RMB exchange rate.

4) Size: if it is regular size, price is regular. If not, price is based on size detail.

5) Length: to make your cost down, we suggest honed tubes length be unfixed 4 to 6 meter range. For chrome plated bars, we suggest length be fixed 3 or 6 meter.

The suggested length is mainly decided by raw materials length.

For example, if you need chrome plated bars length 4.5 meter, price is higher than the chromed bars with length 6 meter because the raw steel bar length is 6 meter. If we produce 4.5 meter, 1.5 meter length of the chrome plated rods will be wasted

Q8: What is the payment term? How can we trust you and make payment?

A: Normal payment is by T/T. Payment by LC can be negotiated.

We have exported to more than 30 Countires and provided service for more than 100 customers. We are 9-Year certified golden supplier so far in Alibaba. So cooperating with us is very safe.

Q9: Can I have a visiting to your factory before the order?

A: Welcome to visit us. Pls make an appointment in advance. It is necessary to send visiting schedule and meeting details so that we can prepare and arrange.

Q10: What is the package? Can I print my logo or brand on the package?

A: The normal package is below:

Honed tubes package: oilded and capped on tub end. PE sheet bundles wrapped package or as per request.

Chrome plated bars package: oiled and protected by hardboard sleeves, then in seaworty wooden case.

Hydaulic cylinder package: wrapped by PE film and packed in strong wooden case.

Logo or marking will be as per customer’s request.

Q11How about your quality and the after-service?

A: We ensure 100% inspection and records during and after production for every step of process. Third party inspection service is available if customer need.

MTC are provided for each order. At least 1-Year quality gurantee is provided.

Q12Who are your famous customers?

A: Our famous customers include: Komatsu, ThyssenKrupp, Caterpillar etc.

Q13Can you send samples?

A: Samples are free and the Air express cost will be afforded by customer. If further formal order is confirmed, the sample Air cost will be refunded.

Q14Can we be your agent in our country?

A: Yes, we can discuss and sign an agent agreement if there are stable regular orders.

Q15What added value and service can you provide if we cooperate?

A: You can obtain added value and service below by cooperating with us:

1) Our production quality can help you to win more customers.

2) Our considerable price can help you to grow up at your market.

3) We are located in Shanghai, China’s largest economic city and world No.1 Container seaports(40 Millions TEU/Year 2018). There are numerous Air and Sea shipment from Shanghai to the world every day here. You can compare and choose to arrange transport which can save you a lot of time and freight cost.